Return Policy

At the Kamiwaza-Japan online shop, it is possible to return or exchange purchased items for customer convenience. Please submit a request through the contact form and complete the process of returning the item within 8 days of its arrival.

■ In case the size doesn’t fit or the item is different from the expected image
Returns are accepted within 8 days after receiving the item. Please request a return through the contact form.

Please note that return shipping costs will be borne by the customer for returns due to customer convenience. The original shipping fee from our company cannot be refunded, so please understand this in advance.

■ In case there is an issue with the product
In the event that the delivered item is defective or different from the ordered product, we will promptly handle the return or exchange according to your preference. Please fill out the contact form within 7 days after receiving the item. After the necessary procedures are completed, we will provide instructions on the return method.

Conditions for non-return/exchange:

If the return/exchange request is not made within 7 days after the item is delivered to the customer
If the item shows signs of use, damage, or stains
If the tags or accompanying accessories are missing
If the item is returned using a method other than the one specified by our company
If the item is a non-returnable coupon or was sold under special conditions
If the order for the item is specified as non-returnable on the product page or campaign page
If the item is underwear, swimwear, accessories, or any other product that directly touches the skin without being worn over underwear.
Please note that the translation provided above is a general interpretation and may not reflect the exact wording of the original text.